Return Policy
Commonly Asked Questions
Q: What is your return policy for foreign orders?
A: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Please note: We cannot refund the shipping charges.
pobswz's does not accept returns on intimate products, body jewelry, custom products, or clearance merchandise. Please allow up to 3 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.
Q: What is your return policy for Canadian orders?
A: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Q: What is your exchange policy for foreign orders?
A: We want you to feel awesome about your purchase. If by chance you need to make an exchange, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Q: What is your return policy for Canadian orders?
A: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Q: What is your in store return policy?
A: We will gladly accept products for return within 30 days of purchase that are unworn, in new condition and in their original sealed packaging.
- Please be advised... WE DO NOT ACCEPT CASH REFUNDS.
- A pobswz's gift card will be issued for returns of merchandise purchased with cash and gift cards.
- For purchases made with a credit card, a credit card will be issued to the credit card used for the original purchase.
- For purchases made with a debit card bearing a Visa/MC logo, a credit will be issued to the debit card used for the original purchase.
Q: When should I see my refund?
A: Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. We ask that you please save your tracking information.
foreign Online Returns
Q: What is your return policy for online orders?
A: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Please note: We cannot refund the shipping charges.
pobswz's does not accept returns on intimate products, body jewelry, custom products, or clearance merchandise. Please allow up to 3 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.
Q: How do I return my order?
A: The invoice in your package will contain detailed instructions on how to return your order.
- Please include your item(s) in your package along with your invoice.
-
Ship your item(s) back to:
- All return shipping charges must be pre-paid. Sorry, but we cannot accept C.O.D deliveries.
- Please request a tracking number for your returned package.
- For your protection, we recommend that you insure your return shipment.
Please keep in mind that the original shipping cost of the order is non-refundable.
Q: When should I see my refund?
A: Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. We ask you please save your tracking information.
Q: Can I return my online order in store?
A: YES! If it is easier to return or exchange your order at a pobswz's near you, we're totally cool with that!
Just follow these super simple steps below:
- Take the product you want to return and your invoice to the pobswz's nearest you.
- To locate the nearest pobswz's store, please click here.
- We will credit the return to the original credit/debit card used to place your order. If purchase was made through PayPal, the refund will be issued back to the credit/debit card present
- You should see the return posted to your credit/debit card within 2-3 business days (Monday-Friday excluding holidays).
- Returns without the original invoice will be credited for the current selling price to a pobswz's gift card which you can use for future purchases online or at a pobswz's store.
- Remember, we cannot refund the shipping charges!
foreign Online Exchanges
Q: What is your exchange policy for online orders?
A: We want you to feel awesome about your purchase. If by chance you need to make an exchange, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Q: How do I exchange my order?
A: First, place a new order for the replacement item(s) you'd like. You need to place a new order so that we can be sure to have inventory on what you want and so we can send the items right away.
Once your new order is placed, you can return the original order to our warehouse for a refund. Please refer to the ‘How do I return my order?’ question in the foreign Online Returns Section for instructions on how to return your order.
Q: Can I exchange my online order in store?
A: YES! If it is easier to exchange your order at a pobswz's near you, we're totally cool with that!
Just follow these super simple steps below:
- Take the product you want to exchange and your invoice to the pobswz's nearest you.
- To locate the nearest pobswz's store, please click here.
- Exchanges without the original invoice will be exchanged for something of equal value at the current selling cost of the item.
- Remember, we cannot refund the shipping charges!
Canada Online Return and Exchanges
Q: What is the return policy for online orders?
A: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Q: What is your exchange policy for online orders?
A: We want you to feel awesome about your purchase. If by chance you need to make an exchange, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Q: How do I return my order?
A: The invoice in your package will contain detailed instructions on how to return your order.
- Please include your item(s) in your package along with your invoice.
-
Ship your item(s) back to:
- All return shipping charges must be pre-paid. Sorry, but we cannot accept C.O.D deliveries.
- Please request a tracking number for your returned package.
- For your protection, we recommend that you insure your return shipment.
Q: How can I exchange my order?
A: You will need to place a new order for the item(s) you would like to exchange. Once the new order is placed you can then either ship the item(s) you no longer need back to our warehouse or return it to your local pobswz's for a refund. Remember the shipping cost of the order is nonrefundable.
Q: Can I return or exchange my online order in store?
A: YES! If it is easier to return your order at a pobswz's near you, we're totally cool with that!
Just follow these super simple steps below:
- Take the product you want to return and your invoice to the pobswz's nearest you.
- To locate the nearest pobswz's store, please click here.
- If you are doing a return, we will credit the return to the original credit/debit card used to place your order. If purchase was made through PayPal, the refund will be issued back to the credit/debit card present.
- You should see the return posted to your credit/debit card within 2-3 business days (Monday-Friday excluding holidays).
- Returns without the original invoice will be credited for the current selling price to a pobswz's gift card that you can use for future purchases online or at a pobswz's store.
- If you want to make an exchange the product item will be exchanged for something of equal value. Should the invoice not be present the exchange will be made for something of equal value at the current selling cost of the item.
- Remember, we cannot refund the shipping charges!
Q: Can I refuse an International Economy order?
A: International Economy shipments CANNOT be refused upon delivery. International Economy is the cheapest shipping method for our Canada orders. If an order is being shipped to Canada that you no longer wish to keep you will need to either return the product to your local pobswz's store or you need to mail it back to our warehouse in Pataskala, OH. The shipping cost to return the package is the responsibility of the guest. Please keep in mind that a refund is only issued for the returned product, the shipping cost is nonrefundable.
Q: When should I see my refund?
A: Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. We ask you please save your tracking information.
In Store Return & Exchange Policy
Q: Is your Return Policy posted in store?
A: Yes, our Return policy is posted at our registers; as well as printed on our receipts.
Q: What is your return policy for pobswz's in-store purchases?
A: We will gladly accept products for return within 30 days of purchase that are unworn, in new condition and in their original sealed packaging.
- Please be advised... WE DO NOT ACCEPT CASH REFUNDS.
- A pobswz's gift card will be issued for returns of merchandise purchased with cash and gift cards.
- For purchases made with a credit card, a refund will be issued to the credit card used for the original purchase.
- For purchases made with a debit card bearing a Visa/MC logo, a refund will be issued to the debit card used for the original purchase.
Q: What is your exchange policy for a pobswz's in store purchase?
A: We will gladly honor exchanges within 30 days of purchase on product that is unworn, in new condition, and in their original sealed packaging.
Q: What if I no longer have a receipt?
A: For merchandise returns without a receipt, an exchange for other merchandise in the store or a pobswz's gift card will be issued. Exchanges and gift cards will be in the amount of the current selling price of the item returned.